Great Doctor!
The office staff may be the most unpleasant people in the healthcare industry. When I spoke to the doctor about the tone and processes her office to used, the doctor informed me she only did the surgeries and she had no idea how they handle things in the Office. Sad sad sad way to treat people. Would not recommend to family or friends.
I can't say enough about the expert level of care I get from EVERYONE on the staff. I moved from Houston, which has world-renowned medical facilities, but the doctor and office I went to there for my sinuses pale in comparison to Greeneville Ear, Nose, and Throat. Recently, when I had to have surgery, I was led to an office where a staff member called my insurance to get the procedure approved, then called the hospital and scheduled all of my tests and preop visits. Before my surgery, she called telling me exactly what my insurance covered, something I couldn't get my insurance to tell me. The office has stayed open late, so I could pick up a needed prescription, and Dr. Abernathy even offered to drop a prescription off at my pharmacy once, which was not on her way home. I have seen Dr. Abernathy since 2006 and never have I been treated like just another patient. She is so intelligent and caring and speaks to me using terms and explanations I can understand, but also tells me the medical terminology so I can learn. In other words, she doesn't talk over my head or down to me. Finally, I'm always greeted with happy, smiling, knowledgable people who treat me like an individual, and they don't keep me waiting.
Dr Susan P Abernathy Do is a US Doctor based in Greeneville, Tennessee. Dr Susan P Abernathy Do is located at 1410 Tusculum Blvd # 2500, Greeneville, TN 37745, USA.
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